Terms and Conditions

You are subject to the following terms and conditions when deciding to shop with Far Far Away.  We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these terms.

We reserve the right to reject any order you place with us for any reason.  For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified on your order as a part of a commercial business.  You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Far Far Away product as part of any business (including any online business) unless agreed in writing by Far Far Away.

All images & photographs on this website cannot be copied, reproduced or edited in any form without prior approval from Far Far Away.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and service.

Currency

All prices are in New Zealand Dollars (NZD) and include GST.

Shipping

We use a variety of postal and courier services to ship our products.  For more information about shipping charges and times see our shipping information page.

Tracking 

All customers will be provided with tracking details, Far Far Away will not be responsible to track items on behalf of customers.  All customers must liaise directly with the postal agent or specialist courier.

Pricing

Prices online are exclusive to delivery charges.  Prices are subject to change without notice.

Website Content

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products.  This may depend on the colour reproductions on your computer or mobile device.  Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners.  The use of any of the Far Far Away trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Far Far Away’s indorsement or approval of such third parties, their website or their businesses or other activities.

This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose except where necessary for viewing this website on your internet browser, or specifically authorized by law or in writing by Far Far Away.

Payment

Any personal information that you submit will be protected by our secure payment gateway server, which uses security technology to protect your online order.  This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow time to confirm you’re billing information with your financial institution.  You can pay via Visa or MasterCard through DPS Payment Express.

Refunds and Exchanges

We want you to love our products and enjoy shopping with us.  In this section you will find details about how to return or exchange your purchase.

Refund and Exchange Policy and Instructions

If you change your mind about the product you have purchased from us we will refund the purchase price or exchange that product (other than gift vouchers) subject to the following conditions.

  1. Contact must be made within 3 days of receiving your item
  2. Item must be returned within 7 days of purchase with the original receipt or other proof of purchase
  3. You must provide your name and address
  4. The item must not be a stock clearance item 
  5. The returned item must be unworn, unwashed, or otherwise unused with original tags/labels attached
  6. If you request a refund, the purchase price excluding shipping charges will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-5 above.  You are responsible for any costs associated with returning the item to us

Note:

*Shipping costs can only be refunded on faulty items that have been purchased separately.  Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned. 

Faulty Items Returns

If an item is faulty then we will meet our legal obligations which may include refunding the purchase or providing a replacement product

*refunding the shipping cost provided the item is returned within 7 days of purchase with proof of purchase.  Please contact us within 3 days of receiving your item at enquiry@farfaraway.nz and provide the following information so we can assist you as quickly as possible. 

  • You must provide your name and address
  • You must provide the date your order was placed
  • You must provide a printed copy of the receipt or invoice for the purchased item
  • You must provide identification matching the name and shipping address on the packing slip or invoice
  • Brief description or photo if the fault is visible of the problem you are experiencing
  • Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied 

We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount, voucher or refund.  Please note items are your responsibility until we receive them and we cannot take responsibility for any items lost or damaged in transit.

Sales

Like many businesses, we have sales or specials on some or all of our products from time to time.   If you have purchased a product from us at full price and we later have that same product on sale or special, we cannot give you a discount for your purchase.  The sale price or discount is only available for those products purchased during the period of the sale or special.

Privacy Policy

We are dedicated to keeping your details private, protecting your privacy and the confidentiality of your personal information is very important to us.  This privacy policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. 

Any information we collect in relation to you, is kept strictly secured. Personal details or personal information that you provide to us will not be released, sold, rented to any entities or individuals outside of Far Far Away.  We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

Security Policy

All payments are processed through DPS Payment Express.

What is Personal Information

Personal information is any information that can be used to identify you, such as your name, gender, address, telephone number, email and employment information.

What Personal Information do we collect

We may collect personal information including your name, gender, address, telephone number and email.

We do not retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy.  

Why do we collect your Personal Information

We may collect your personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events.  Personal information collected or received by us will only be used for the stated purpose for which it was provided.

What if you don’t want to receive any further communications from us

At any time you can tell us that you do not want to receive such communications from us by unsubscribing online.

Problems with your order

 We want you to have the best online shopping experience, so if you have any problems with your order please contact us at enquiry@farfaraway.nz

Hire Booking Fee

To secure your booking you will be asked to pay 50% of your booking total.  Once we have this, your hire items are booked and secured for your event date.

NB: This fee is not refundable upon cancellations, this is to cover our time and loss of business.

Final Payment

The balance of your booking is to be paid one week prior to your event date.

Bond

A bond is required when booking our hire items.  The bond is fully refundable if after inspection of all hired items are found to be in the same condition as they were originally given to you.  Late, unreturned or damaged items will incur an additional charge or replacement fee.  Full replacement or repair costs will be charged for damage to, or loss, of any hired items or packaging.  All hire items become the responsibility of the hirer, during the hire period.  A  bond refund will be actioned via a bank transfer.