Terms and Conditions

You are subject to the following terms and conditions when deciding to shop with Far Far Away.  We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these terms.

We reserve the right to reject any order you place with us for any reason.  For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified on your order as a part of a commercial business.  You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Far Far Away product as part of any business (including any online business) unless agreed in writing by Far Far Away.

All images & photographs on this website cannot be copied, reproduced or edited in any form without prior approval from Far Far Away.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and service.

Governing Law

This contract is governed by the laws of New Zealand.

Currency

All prices are in New Zealand Dollars (NZD) and include GST.

Shipping

We use a variety of courier services to ship our products.  For more information about shipping charges and times see our Shipping information page.

Tracking 

All customers will be provided with tracking details, Far Far Away will not be responsible to track items on behalf of customers.  All customers must liaise directly with Fastway Couriers or the Specialist Courier.

Pricing

Please note prices may differ online to in store.  Prices online are exclusive to delivery charges.  Prices are subject to change without notice.

Pre-orders/Backorders

When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives.   When the product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day.  While we put estimated delivery dates for arrival of pre-ordered products on our website, unfortunately these dates can change as delays can occur that are out of our hands for example a delay with Customs clearance, natural disaster. 

Sometimes products arrive earlier, and occasionally they arrive later than our original estimated date.  We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date.  If you have multiple products on your order, with some backordered products – your package will not be posted to you until all items are in stock. If you would like your in-stock items sent to you immediately, please purchase those items separately in a separate transaction to those on backorder.

Website Content

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products.  This may depend on the colour reproductions on your computer or mobile device.  Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners.  The use of any of the Far Far Away trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Far Far Away’s indorsement or approval of such third parties, their website or their businesses or other activities.

This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose except where necessary for viewing this website on your internet browser, or specifically authorized by law or in writing by Far Far Away.

Payment

Any personal information that you submit will be protected by our secure payment gateway server, which uses security technology to protect your online order.  This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allowing time to confirm you’re billing information with your financial institution.  You can pay via Visa or MasterCard through DPS Payment Express.

Refunds and Exchanges

We want you to love our products and enjoy shopping with us.  In this section you will find details about how to return or exchange your purchases made online or in store.

Refund and Exchange Policy and Instructions

If you change your mind about the product you have purchased from us we will refund the purchase price or exchange that product (other than gift vouchers or seconds) subject to the following conditions. 

  • Contact must be made within 3 days of receiving your item
  • Item must be returned within 7 days of purchase with the original receipt or other proof of purchase
  • You must provide your name and address
  • The items must not be stock clearance items or seconds
  • The returned item must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  • If you request a refund, the purchase price (excluding shipping charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-5 above.  You are responsible for any costs associated with returning the item to us

Note:

*Shipping costs can only be refunded on faulty items that have been purchased separately.  Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned. 

Faulty Items Returns

If an item is faulty then we will meet our legal obligations which may include refunding the purchase or providing a replacement product, *refunding the shipping cost provided the item is returned within 7 days of purchase with proof of purchase.  Please contact us within 3 days of receiving your item at enquiry@farfaraway.nz and provide the following information so we can assist you as quickly as possible. 

  • You must provide your name and address
  • You must provide the date your order was placed
  • You must provide a printed copy of the receipt or invoice for the purchased item
  • You must provide identification matching the name and shipping address on the packing slip or invoice
  • Brief description or photo if the fault is visible of the problem you are experiencing
  • Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied 

We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount, voucher or refund.  Please note items are your responsibility until we receive them and we cannot take responsibility for any items lost or damaged in transit.

Sales

Like many businesses, we have sales or specials on some or all of our products from time to time.   If you have purchased a product from us at full price and we later have that same product on sale or special, we cannot give you a discount for your purchase.  The sale price or discount is only available for those products purchased during the period of the sale or special.

Privacy Policy

We are dedicated to keeping your details private, protecting your privacy and the confidentiality of your personal information is very important to us.  This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. 

Any information we collect in relation to you, is kept strictly secured. Personal details or personal information that you provide to us will not be released, sold, rented to any entities or individuals outside of Far Far Away.  We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

Security Policy

All payments are processed through DPS Payment Express.

What is Personal Information

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.

What Personal Information do we collect

We may collect personal information including your name, gender, date of birth, address, telephone number and email.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy.  If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent.

Why do we collect your Personal Information

We may collect your personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events.  Personal information collected or received by us will only be used for the stated purpose for which it was provided.

When and how do we collect your Personal Information

We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website or other applications, you deal with us on the phone, you write to us, or when you visit our store.

We may also collect information about how you use our website or applications to help us better serve you. For example, we may do this when you click on a link from our website or visit a website which displays our advertisements. This information is derived from cookies that identify the computer you used to access our website or applications, and the cookies collect your server address; your top level domain name (for example .com, .gov, .au, .net, .edu, etc); the time and date of your visit to the website; the pages and documents you have accessed or viewed and the type of browser you are using. When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business purposes (together “re-marketing, traffic, demographics and interest reporting purposes”).

We have engaged Google to provide advertisements on our behalf and to provide analytics services. Google may use cookies and other tracking technologies to collect non-personally identifiable information for re-marketing, traffic, demographics and interest reporting purposes via Google advertising cookies and anonymous identifiers. If you have consented ("opted-in") in accordance with NZPPs, your personal information may be merged with non-personally identifiable information collected through any Google advertising product or feature to be used by us for re-marketing, traffic, demographics and interest reporting purposes.

What if you don’t want us to collect your personal information

You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you.

When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

What if you don’t want to receive any further communications from us

At any time you can tell us that you do not want to receive such communications from us by unsubscribing online.

When do we disclose your Personal Information

You’re personal information will not be used contrary to this Privacy Policy but we may disclose your personal information to third parties:

  • for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses;
  • if we sell all or part of our business and the buyer also requires your personal information;
  • to enforce our legal rights or those of others;
  • to prevent actual or potential fraud or illegal activity;  
  • who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or
  • if we are required to do so by law.

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the NZPPs. Some of our suppliers, who provide services to us, may be located overseas. 

How do we store and protect your Personal Information

Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail or phone us. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.  

Problems with your Order

We want you to have the best online shopping experience, so if you have any problems with your order please contact us at enquiry@farfaraway.nz